Return & Exchange Policy
If you wish to exchange or upgrade to other products of the same value or higher value, please contact us within 30 days of receiving your product. For exchanges, we will cover the cost of return shipping as well as the shipping cost of the new item. You are eligible for one free exchange only. For a higher value upgrade, you will need to cover the price difference.
At Organic Textiles, we value your happiness and satisfaction. If you are not completely satisfied with your product, you can return it to us within 30 days of receiving it as long as it is in new or nearly new condition.
Please note that you will be responsible for the cost of return shipping. Your refund will be for the purchase price of the item, minus any restocking fees that may apply.
We do not accept returns after 30 days from the date of delivery. We also do not accept returns of items that have been used or washed. If you refuse delivery of the item, you will be charged for the cost of returning the item to us.
For international returns, customers are responsible for covering the fees for the return shipping label and any import fees. Please note that international shipping labels may be expensive.
To request a return, please visit our returns page here. Once your request has been approved, you can request a discounted UPS return label from us at the following rates:
- $12 for one pillow*
- $18 for two pillows
- $12 for one seat cushion
- $40 for any topper
- $20 for any comforter, mattress pad, or body pillow
*or package of comparable size: sheet set, duvet cover set, bath towel and robe set.
Replacement PolicyIf you received a defective or damaged item, simply contact us here within 7 days of delivery and we replace your product free of charge.
Our Return Address:
1121 E. Santa Ana Blvd.
Santa Ana, CA 92701 US
Unfortunately, due to COVID-19 there are delays on processing returns, the safety of our employees is very important. There are new regulations we have put in place before we even open return item boxes before we inspect the items. The new process provides safety to our employees but unfortunately the new return process takes a little longer. Please allow up to 10 business days for refund.