- Your happiness and satisfaction are of utmost importance to us. If you are in any way dissatisfied with our product, Organic textiles gives all customers the chance to return their product in good condition within 30 days of their order day.
- If the product to be returned is BRAND new: no restocking fee otherwise you will be charged 15%.
- Customers take responsibility for return fee. The refund will be an item price minus the restocking fee (if applied)
- We do not accept returns after 30 days.
- We do not accept the used or washed items.
- Every return need a return authorization number. Please call us or contact email@example.com or firstname.lastname@example.org to have the RA#
- Refused the delivery: if customer refuse the delivery, customer will be charged:
+ Shipping fees: shipping and return shipping.
+ Product handling: 15% of the total value.
These charges will be deducted from the refund.
Our Exchange Policy
- If you received a defective or damaged item, simply contact us within 7 days and we will IMMEDIATELY exchange your product free of charge. We will also pay for the return shipping! Please check your order right after you receive it, so we can make an exchange if there is a mistake. We don't accept the issue that happens after 30 days.
- If you want to exchange/upgrade to other product at higher value, please contact us within 15 days after your receipt of the product. You will have to pay for return shipment and price difference. Please note that we only accept the exchange item when it is brand new and in the original box.
- We do not accept exchanges after 15 days.
- Items in the clearance section are excluded from Returns & Exchanges.
Manufacturing Guarantee for Any Manufacturing Defect:
- Latex Toppers: 5 years
- All Other Products: 365 days
Our Return Address:
1121 E. Santa Ana Blvd
Santa Ana, CA 92701