Knobby Latex Contour Pillow

Exchange Policy
If you wish to exchange or upgrade to other products of the same value or higher value, please contact us within 30 days of receiving your product. For exchanges, we will cover the cost of return shipping as well as the shipping cost of the new item. You are eligible for one free exchange only. For a higher value upgrade, you will need to cover the price difference.

Return Policy
Your happiness and satisfaction are of the utmost importance to us. If you are in any way dissatisfied with our product, Organic Textiles gives all customers the chance to return their product.

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, The return item must be NEW, or close to new like condition. We do not accept back USED or WASHED ITEMS. We do not accept returns after 30 days from the purchase date.

If returned damaged/stained/used/washed we will charge customer a fee accordingly.
The refund will be the item price minus any additional fees (if applicable).
Refused Delivery: If the customer refuses the delivery, the customer will be charged.

https://www.organictextiles.com/pages/return-exchange-policy

Care For Your Pillow

The pillow shouldn't be washed, per our advice. If washing, please only hand wash. The pillow must dry for at least 1-2 days.

Please follow these steps:

1. Take off the pillowcase (can be hand-washed or machine-washed).
2. Fill sink or container with warm water.
3. Add some gentle detergent.
4. Dip a fresh towel into the solution and wring dry.
5. Use the cloth to blot the pillow, paying special attention to any stains.
6. After blotting, place clean towels on either side of the pillow to absorb any remaining moisture.
7. Allow to air dry flat and protected from the sun.
8. Place a clean pillowcase over your latex pillow.