Your happiness and satisfaction are of the utmost importance to us. If you are in any way dissatisfied with our product, Organic Textiles gives all customers the chance to return their product.

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, The return item must be NEW, or close to new like condition. We do not accept back WASHED ITEMS. We do not accept returns after 30 days from the purchase date.

If returned damaged/stained/used/washed we will charge customer a fee accordingly.
The refund will be the item price minus any additional fees (if applicable).
Refused Delivery: If the customer refuses the delivery, the customer will be charged.

https://www.organictextiles.com/pages/return-exchange-policy

Care for cotton pillow

Washing the pillows can be a tedious process; however, the maximized longevity will be well worth the effort. Organic cotton fiber is an excellent choice for pillows. It is completely organic it has the ability to maintain its shape for long time with the proper care, and it's completely breathable. Try to minimize washing, frequently wash the pillowcase instead.

Here are some guidelines to follow when washing:

• Follow label instructions. It may specify only spot cleaning or dry cleaning.
• Avoid hot water and hot drying for an extended period. Hot water and hot air will accelerate this process, turning fibers lumpy. Longer drying cycle will be required to fluff up.
• Use large commercial size washers: 60 lbs are more to allow better water flow, preventing fiber lumping.
• Select wash with cold water.
• Use low temperature in large dryer.
• Ensure the pillows are tumbling constantly without obstruction. (Throw in a tennis ball)
• Avoid drying more than two pillows at a time.
• Avoid running mixed loads.